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Your Trusted Partner in Customer Experience.
Helping businesses thrive in the hospitality, service, restaurant, and entertainment sectors.
Helping businesses thrive in the hospitality, service, restaurant, and entertainment sectors.
Hospitality
Service
Restaurant
Entertainment
At Terrapin Audit Co, we provide an objective, outside perspective to help businesses uncover blind spots in their customer experience. Through mystery shopping, marketing, and compliance audits, we deliver actionable insights that drive customer loyalty and growth.
At Terrapin Audit Co, we provide an objective, outside perspective to help businesses uncover blind spots in their customer experience. Through mystery shopping, marketing, and compliance audits, we deliver actionable insights that drive customer loyalty and growth.
How can our business add value to yours?
How can our business add value to yours?
Mystery Shopping:
Mystery Shopping:
Our trained mystery shoppers discreetly evaluate every aspect of the customer journey, from the first point of contact to post-service follow-up. This provides you with an objective, real-time snapshot of your operations, helping you pinpoint issues and praise top performers.
Service Quality & Staff Professionalism
Upselling & Product Knowledge
Operational Efficiency & Cleanliness
Marketing Audits:
Marketing Audits:
We assess the consistency between your marketing promises and the reality of the customer experience. This helps you build trust, strengthen your online presence, and close any gaps between what you say and what you deliver.
Messaging & Brand Alignment
Website User Experience
Social Media Engagement & Effectiveness
Compliance Audits:
Compliance Audits:
We provide a systematic review to ensure your business is consistently adhering to internal standards and critical regulatory requirements. This not only mitigates risk but also guarantees a consistent, high-quality experience for every customer.
Operational Checklist Adherence
Health & Safety Protocols
Brand Standards & Procedures
Our Process Delivers Value.
Our Process Delivers Value.
We turn honest feedback and data into actionable recommendations that boost customer loyalty and your bottom line.
Utah-Based Expertise: As a local partner, we understand the unique nuances of the Utah market and its culture.
Personalized Audits: We create ultra-customized checklists for each client, going beyond a generic approach to uncover the insights that matter most to you.
Dedicated Partnership: You get a single point of contact who is personable, responsive, and personally delivers a debrief of the findings.
Specialized for Your Business: We focus on providing deep, personal audits for small to medium-sized businesses that need a high-touch solution.
Our Clients
Our Clients
Client and Mystery Shopper Experience
Client and Mystery Shopper Experience
"I worked with J.J., the company owner and he was very helpful and clear with instructions."
Liz Shakespear Mystery Shopper
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